Frequently Asked Questions
We’d love to welcome you at either of our two spas. In Burnaby, you’ll find us at 4688 Hastings St in Burnaby Heights, near Hastings and Willingdon, with free street parking right along Hastings and the nearby side streets. In Port Coquitlam, we’re at 3200 Westwood St #110, near Westwood and Lougheed Highway, just minutes from Coquitlam Centre and Lincoln SkyTrain, with free parking on site. (Our two spas are in Burnaby and Port Coquitlam only. We don’t have a Vancouver location.)
Absolutely, whenever a therapist is free. To get the time and therapist you’d like, especially on evenings, weekends and holidays, booking ahead is the easiest way to go. Try to arrive 10 to 15 minutes early so you can settle in, fill out a quick form and start your treatment relaxed. If you’re running late, we’ll still take great care of you, though your session may be a little shorter to keep the next guest on time.
Tell us how you’re feeling and we’ll help you choose. Feeling stiff or tight? Traditional Thai Massage combines gentle stretching with rhythmic pressure, uses no oil, and you stay comfortably clothed. Carrying deep knots? Deep Tissue focuses on stubborn tension. Just want to unwind? Relaxation Oil Massage is soothing and a lovely first visit. If you love warmth, try Hot Stone or Hot Herbal, and for desk-day neck and shoulders, our Neck, Back & Shoulder massage is a quick reset.
Many extended health plans include acupuncture, so it’s a great way to make the most of your benefits. Coverage depends on your provider and plan, so check your plan first, then give us a call and we’ll happily go through the details with you before booking. MSP covers acupuncture for people with MSP supplementary benefits.
Plans change, and we understand. Just give us 24 hours’ notice to cancel or reschedule, and we’ll gladly find you a new time. Late cancellations and missed appointments may have a cancellation fee, so a quick heads-up helps us offer that time to another guest.
Your comfort comes first. Before your session, let your therapist know about any medical conditions, injuries, allergies, recent surgery or pregnancy so they can tailor your treatment. During your massage, feel free to ask for more or less pressure at any time. Thai Wellness Spa is a strictly professional, therapeutic wellness spa, and we look forward to helping you feel your best.
We’re a traditional Thai massage spa rather than an RMT clinic, so our massage receipts generally can’t be claimed as RMT. The good news: if you have extended health benefits, acupuncture with our registered acupuncturist can often be claimed, depending on your plan. It’s a lovely way to put your coverage toward your wellbeing.
Thai Wellness Spa is a strictly professional, therapeutic wellness spa.
